A: We are a supplier to home furniture retailers and do not sell our furniture to the public. We offer a Dealer Locator tool that allows you to search for stores in your area who carry our product. Any store listed there can place an order for you if they do not currently have it on their floor for sale. Retailers are asked to log-in to purchase online or work with your Emerald Sales Rep to place your orders.

A: Please contact a store near you for information on item’s price.

A: Please contact the retailer that you would like to work with—they can place an order for you.

A: No. We do not manufacture custom-made pieces nor sell directly to the public.

A: Product dimensions are listed in the Details of each product under Additional Information, on the right of the page. For additional information, please Contact Us and an associate will be in touch with you directly within 2-4 business days.

A: The collection may be discontinued; one that we’re no longer manufacturing. If it’s a current collection, any retailer on our Dealer Locator can order pieces for you. Want to double check if a collection is discontinued? Check out our Closeouts section or Contact Us and an associate will be in touch with you directly.

A: Please download your item’s Assembly Instructions for details.

A: We ask that you work with the retailer you purchased the item from for resolution. We will work with the dealer to assess your concern and provide a resolution per our limited warranty coverage.

A: We do not offer repair items. For small or minor spots, many hardware stores offer furniture touch-up pens and products in a variety of color choices. These will help to mask smaller blemishes. For larger concerns, we would recommend reaching out to a professional furniture repair technician to assess and either provide a solution or complete the repairs.

A: Please complete our online Dealer Claim form.

A: We ask that you work with the retailer that you purchased the item from for assistance in obtaining the part. Retailers are asked to complete a Parts Request form.

A: Please reference the Product Care guide

A: Proposition 65 requires warning labels on products that can expose you to any of the 800+ chemicals that OEHHA (Office of Environmental Health Hazard Assessment) lists, known to the State of California to cause cancer or birth defects or other reproductive harm. As a wholesaler, our items are shipped all over the world. We cannot anticipate exactly where they will be sold at the time of the furniture's production, so we place these warnings on all our items. We honor these regulations in compliance with California state law. There two things from the state's required list that may potentially be found in your Emerald furniture:

1. Formaldehyde. To increase strength and durability, we frequently use glue and engineered wood such as plywood or MDF in our furniture. Though measured and maintained below the U.S. consumer requirements for CARB certification, we have listed formaldehyde on our warning labels because of the potential that it was used as a drying agent in the glue or engineered wood.
2. Wood Dust. We love wood furniture and most of our furniture contains wood or was manufactured in a facility that also manufactures wood products. But for some it's very important to know that there may be a small amount of wood dust in our furniture or packaging.

A: Please complete our New Dealer Request form and an associate will be in touch with you directly within 2-4 business days.